»Student Accounts: Frequently Asked Questions

Chapman University does not send paper statements. Chapman University uses an electronic billing system that allows you and panther partner authorized users to access your student account and eBill statements online.  

Each month, an eBill will be generated for all students who have activity on their account. Students and authorized users will be emailed a notification each month, informing them that a new monthly billing statement is available to view on the ePay site.

• To view a report of all historical activity, as well as real-time transactions, click "View Activity" on the homepage of the ePay site.
• Once a student is registered for classes, an eStatements can be generated. Students who register during the priority registration period can expect:
  • Fall bills to be generated June 30
  • Spring bills November 30
  • Summer April 30.
  • Students registering after those billing dates will not be billed until the end of their enrollment month and should immediately contact their account advisor for payment details.
• The eStatement will report the activity from the most recent month, any pending/estimated financial aid, and calculate the balance due. It's available on the homepage of the ePay site.
• Parents and other responsible parties will not receive notices or have access to eStatements, unless the student sets them up as a Panther Partner Authorized User.
• A variety of charges and credits make up your eStatement. Student Business Services compiles multiple sources of information (from Chapman University departments), such as fees, waivers, approved financial aid and charges generated at the time of registration to create a monthly eStatement. If you have questions, please contact the your account advisor.

See Tuition Payment Options to view when tuition will be due and Chapman University's payment plan option.

If payment-in full is not received by the due date for that semester, the account will be subject to a late fee of $100 each month the balance remains.

If an Undergraduate Student is enrolled full-time in both the Fall & Spring semesters of the same academic year, the student may qualify for an Interterm Tuition Waiver (up to 4 units).  Waitlisted courses are not considered enrolled units. The waiver cannot be applied, until the student is enrolled in a minimum of 12 units for the Spring semester of the same academic year. Graduating Seniors, who will be part-time during the Spring semester of their graduating year, can contact their account advisor to determine if they qualify for a Graduating Senior Interterm Tuition Waiver exception.

Credit cards are not accepted for tuition payments.  Payments can be made via the ePay site with a personal checking account and routing number.  Wire transfers are also accepted and wire information can be found on the Making a Payment webpage.

Checks and/or Money Orders payable to Chapman University can be submitted in-person at the Cashier’s Office (Bhathal Student Services building) or by mail. If mailing a payment please include your full name and student ID number.

Chapman University
Cashier’s Office
One University Drive
Orange, CA 92866

Credit cards can be used to purchase commuter meal plans, establish declining balance accounts, pay for transcripts, replacement ID cards, etc. Visa, MasterCard, and Discover Cards are accepted.

A hold can be placed on your account by departments to ensure that the student complies with a university or federal regulation. A hold can prevent a student from registering for a future term,  obtaining a diploma, or other university services. You can view your holds on your Student Center. If you have a hold, please contact the department(s) for further assistance.

• Academic Advising – usually regarding an academic requirement.
• Student Health Services – usually for missing health records.
• Financial Aid Office – usually for failure to complete the exit interview required of students who received federal loans while in attendance.
• Dean’s Office – usually for failure to resolve conduct issues.
• Business Office – can be for missing forms (Tuition and Fee Master Payment Contract) past due payments, expected financial aid not received, excessive fines, etc.

The Master Payment Contract is required of all students and notifies students of their rights and responsibilities regarding the tuition account.

The student needs to log into the Student Center and click on the eForms tile, to complete the Master Payment Contract.  Please have the student take note of the Financial Aid Question on the contract.  If there is an overpayment on the account, the student has the option to let it roll over to the next semester or to have it refunded.  If the student would like it to roll over, answer “Yes- Hold”.  If the student would like it refunded, answer “No – Do Not Hold”.

Student loans, grants, and most scholarships are disbursed within the first two weeks of the semester if the student meets all eligibility criteria (i.e. enrolled in the correct number and/or type of units) and has completed all required paperwork to secure these funds. PELL and CAL Grants are not disbursed until after the end of the second week. Students expecting a refund can contact their account advisor to charge commuter meal plans, declining balance deposits, and purchases from the Bookstore (go to the Bookstore first to determine how much you need) against the pending credit prior to receipt of the aid if the aid can be confirmed. After the aid is applied to your tuition account you can email a refund request of any credit balance to your account advisor.

• If you have not submitted the documents requested by Financial Aid, your funding is in verification and will not appear on your bill. Contact the Financial Aid Office.

My Financial Aid has not posted to my account or doesn't match my award letter:

• If your funding is in verification, it will not post to your account until outstanding documents have been submitted to the Financial Aid Office.
• Work study is not scholarship/grant or loan and will not post to your student account. It is money earned through the Payroll department by working on campus.
• PELL and CAL Grants will not post until the third week of the semester, if you meet the minimum requirements.
• Subsidized, Unsubsidized and PLUS Direct Loans will fund for less that the amounts appearing on the award letter because of the origination fee retained by the lender.
• Financial Aid can revise your award at any point during the year due to changes in your status or verification. if you notice a change in scholarships/amounts awarded, check with the Financial Aid Office.

Once your Faculty Internship Advisor has approved your internship application, Chapman's Career and Professional Development internship coordination will review your application. Once it is approved, you will receive an automatic email, and it will take 3-5 business days for the Registrar to officially register you in the internship course. Please check your Student Center to verify whether you have been registered in your course within that timeframe. This is how you will receive credits/units needed for tuition billing and Financial Aid award purposes.

To see if your funds are available, log into your Student Center and select 'Access ePay' under the Financial Account tile. If you have a negative balance due, you can email a refund request to your Student Account Advisor from your Chapman University email address.

Credits caused by the Parent PLUS Direct Loan will be issued to the borrower of the loan. If the borrower would like the credit to be issued to their student, the borrower will need to complete the Parent Plus authorization release form and email it to the Student’s Account Advisor.

Parent borrowers, who are Panther Partner Authorized Users, may receive their Parent PLUS Direct Loan refund issued as an eRefund (direct deposit). The Panther Partner Authorized User will need to set up an eRefund through the ePay site and click “Electronic Refunds".  

If a refund has been issued, and new charges are later added, it is the responsibility of the student to make sure payment is made.

Most charges that a student incurs on campus will be reflected on the student account. These charges include but are not limited to:

• Tuition
• Associated Student Fee (Student Activities Fee)
• Health Center Fee
• Chapman Housing (Residence Hall or Apartment)
• Meal Plan (Board Plan or Commuter Plan)
• Course/Lab Fees
• Health Insurance

Fines owed to the Library or Film/TV Gold Room are charged to the tuition account if not paid to the respective department upon notice.

Please note that the bookstore is a separate entity. Therefore, charges for textbooks will not be applied to the student account.

The date of withdrawal for purposes of tuition credit shall be the date on which the class was dropped through the Student Center or at the Registrar’s Office. Students who register but do not attend classes, will not receive a tuition credit unless they officially withdraw by the posted deadlines. Tuition deposits are not refundable.

Students who receive federal financial aid are subject to a pro-rated return of federal funds, if they withdraw before completing 60% of the semester. The return of federal funds may result in a balance owing to Chapman from the student.

The deadlines to drop a class (so that it doesn't appear on your transcript) and withdraw from a class are academic deadlines and do not affect the refund policy.

Commuter meal plans are purchased with the Cashier in the Bhathal Student Services Building using cash, check, credit card or money order, online by clicking the Commuter Meal Plan link or can be charged against student account credit balances. All commuter meal plans are non-refundable and expire at the end of the Spring term each year.

The declining balance account is established by submitting payment to the Cashier’s Office, transferring funds from a credit balance on the student account or adding funds online through the eAccounts portal. The funds are accessed using your Chapman University student ID card and can be used in the Bookstore, for laundry, print credits, library fines and at on campus dining establishments. Declining balance accounts never expire and unused funds are refundable.

A collections hold means that you still have an unpaid balance with Chapman University. Please contact our Collections Office for further assistance.

• Email:chepeka@chapman.edu
  • Please include your name, Chapman-ID, and use your Chapman email.
• Phone: (714) 997-6649
• In person by appointment:
  • University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA 92866

A collections hold will prevent your access to request registration and diplomas. If any charges remain on your student account, it will be forwarded to the Collections Office with a restriction of a collection hold.

Contact the Collections Office to make arrangements to pay the balance due or discuss the collections hold.

• Email:chepeka@chapman.edu
  • Please include your name, Chapman-ID, and use your Chapman email.
• Phone: (714) 997-6649
• In person by appointment:
  • University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA 92866

You can view your account activity and monthly eStatement on your Student Center by clicking "Access ePay" in the Financial Account tile.

If you need assistance with logging into your Student Center, contact the Service Desk. 

If you are set-up on a Repayment Agreement with the collections office, the payment amount listed on your monthly eBill statement does not pertain to your agreement. Please refer to your Repayment Agreement for your monthly payment amount and due date.

Chapman University will allow you to establish a Repayment Agreement to make monthly payments. Please contact our Collections Office for further assistance.

• Email: chepeka@chapman.edu
  • Please include your name, Chapman-ID, and use your Chapman email.
• Phone: (714) 997-6649
• In Person by appointment:
  • University Collections
    Bhathal Student Services Center
    One University Drive
    Orange, CA 92866

Students and guests (someone other than the student) can visit the eAccounts webpage to add funds.  There will not be a convenience fee by Chapman University, when depositing money into the Declining Balance account. 

There is a minimum deposit amount of $10.00 and a maximum deposit amount of $1,000.00. Your campus card accounts have a maximum allowable balance of $2,000.00. If your accounts exceed the maximum allowable balance, any excess funds over the $2,000.00 will be refunded.

If you have a lost or stolen card, you may inactivate your card immediately through eAccounts to prevent unauthorized use of the card. If you later find the card, you may reactivate the card in eAccounts provided the card has not already been replaced. You are responsible for all charges on your account. If your card is lost or stolen, only the account balance at the time the card is reported missing can be protected. Replacement fees apply for cards lost, stolen or damaged.